SpareParts 365

Interactive Electronic Spare Parts Catalog

Improve your spare parts management by using your interactive electronic spare parts catalog for sales and service: Reduce your costs, simplify your ordering process, and increase your efficiency with the digital spare parts catalog system SpareParts365.

Overcome New Challenges!

For suppliers of high-quality technical products, the internet brings many advantages. Customers are now much more informed about alternative products, technical data, and evaluations. To remain successful in this environment, practical solutions must be found.

Approaches to overcoming this challenge include deepening customer loyalty and extending the value chain throughout the entire product life cycle. Investing more in after-sales services will benefit you in this regard.

With our Spareparts365 electronic spare parts catalog system, you provide your customers with easy access to your spare parts and documentation via a web shop function as part of your after-sales service. You can reach your existing customers in the best possible way and benefit from a stable source of revenue and high margins in after-sales services.

Functions

1. Efficient Search

The digital catalog enables fast and precise searching for the required spare parts. Users can use filters and search functions to find the parts they are looking for, which speeds up the entire procurement process. Suitable search criteria include material numbers, descriptions, classifications, serial numbers, or VIN numbers.

Integrating these search criteria into the digital catalog enables a highly personalized and accurate search for spare parts, significantly increasing the efficiency of the procurement process.

• Material number: Enables the direct identification and ordering of a specific spare part based on its unique material number.
• Serial number: The ability to search by serial number allows parts to be precisely assigned to specific machines or system components.
• Year of manufacture: SpareParts365 offers a filtering option by year of manufacture.
• Full text: SpareParts365 filters spare parts by name or description. The search is made easier for users with different levels of expertise.
• VIN number: Vehicle Identification Numbers are used to identify and order parts for a specific vehicle.

2. Up-to-dateness

Digital catalogs can be easily updated to reflect changes in the product range or spare parts inventory. This ensures that customers always have access to the most up-to-date information.

A high-performance, integrated editorial system enables the provision of information both online and offline and allows the direct use of existing data from CAD, PLM, PDM, or ERP systems.

The combination of these functions not only ensures that the digital spare parts catalog can be updated quickly, but also enables seamless integration with other company systems and the inclusion of information from various sources. With SpareParts365, your Digital Information Twin becomes a reality.

• Available online and offline: SpareParts365 can be used both online and offline. You can access all information at any time, even in environments with limited internet connectivity.
• CAD, PLM, PDM, or ERP: Integration with other company systems such as Computer-Aided Design (CAD), Product Lifecycle Management (PLM), and Enterprise Resource Planning (ERP) makes it easier to automatically update the catalog when changes occur in the product portfolio or business processes.
• Fast editing system: Our efficient editorial system enables quick updates and changes to the catalog. Information is always up to date. You and your customers can access the latest product and availability data.
• PDF integration: The ability to process PDF documents using Optical Character Recognition (OCR) allows information from existing documents or technical drawings to be integrated into the digital catalog.

3. Information

Better product information: Digital catalogs make it possible to provide comprehensive information about spare parts, including technical specifications, images, and possible applications. This makes it easier to select and order the correct parts.

Assemblies can be displayed graphically, for example through exploded views using 2D drawings in pixel or vector formats. Alternatively, 3D model data can be used directly, allowing the exact installation position of a part within the assembly to be viewed. Textual information in the form of assembly structures and part descriptions, as well as links to associated technical documents, is also possible.

Integrating these functions into the digital spare parts catalog ensures that users not only have access to comprehensive product information, but that this information also supports service activities.

• 2D, 2D+ and 3D visualization: The ability to display spare parts in 2D and 3D allows users to view parts in perspective or in space. This makes accurate identification and visualization of parts easier, which is especially useful for ensuring that the selected part is the correct one.
• Document integration: The option to integrate additional documents directly into the digital catalog makes the service technician’s work easier. Operating, maintenance, and repair instructions that are directly linked to the relevant assembly provide comprehensive information for each work step.
• Exploded drawings: Exploded views allow users to visualize the composition of a product as individual parts. This function provides a detailed view of the spatial arrangement of components, making assembly and disassembly easier.
• Assemblies and components: Structuring information about assemblies and individual components makes it easier to navigate complex product hierarchies. Users can focus on specific parts and obtain detailed information about the required assemblies.

4. Usability

User-friendly: Creating and using the catalog is very easy and streamlined. Intuitive navigation helps customers find their way around the catalog, increasing efficiency and customer satisfaction.

• Intuitive editorial system: The intuitive editorial system makes it easy to update and maintain catalog content, resulting in fast and accurate information delivery.
• Customizable and scalable: A high level of customization allows companies to adapt the catalog to their specific requirements and brand guidelines, further enhancing the user experience.
• Portal solution for customers, partners, and service staff: Designed as a comprehensive portal solution, the catalog provides dedicated access for customers, partners, and service personnel. This enables personalized interaction tailored to the different requirements and needs of user groups.
• Multilingual: Support for multiple languages makes the catalog easy to use for international customers and promotes global reach.
• Graphical processing: The integration of graphical processing, including hotspot points in 2D or 3D representations of components, enables visual and interactive exploration. This simplifies the identification and selection of parts, which is especially important for customers, partners, and service personnel.

5. System Integration

Integration with other systems: Digital spare parts catalogs can be seamlessly integrated with other business systems such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM). This ensures smooth connectivity between different company processes.

• Highly flexible plug-in interface: The highly flexible plug-in interface enables easy customization and integration of additional functions or extensions, as well as connections to third-party systems (e.g., via web services).
• Directories and documentation: The integration of directories and documentation increases data consistency and provides holistic access to all relevant company information.
• Connection to external shop systems: Integrating a B2B shop system enables direct ordering from the catalog. Alternatively, linking to an external shop can ensure consistent handling of ordering processes.
• Automatic export from ERP: Automatic export from the ERP system facilitates updating data in the spare parts catalog and ensures a synchronized information base.

6. Shop System

Integrating a shop system into the digital spare parts catalog offers various benefits that can improve efficiency and the user experience.

The integration of a shop system into the spare parts catalog contributes to efficiency, consistency, and customer satisfaction, which can benefit both companies and end users.

• Direct ordering option: Users can place orders directly from the spare parts catalog without having to switch between different platforms. This significantly speeds up the procurement process.

• Consistent product information: Integration ensures that product information in the catalog and the shop system remains consistent. This prevents confusion and errors caused by inconsistent data.

• Easy order management: Integration enables seamless order management within the same system. This makes it easier to track, update, and manage orders and purchase requests.

   

Sustainable Success with SpareParts365

Providing services that fully meet customers’ requirements will increase customer satisfaction. Satisfied customers are more likely to maintain long-term relationships and generate positive word-of-mouth marketing.