Interactive electronic spare parts catalog (EPC) 

Improve your spare parts management by using our interactive electronic spare parts catalog for sales and service: Reduce your costs, simplify your ordering process and increase your efficiency with our digital spare parts catalog system SpareParts365 

Mastering the new challenges! 

For suppliers of high-quality technical products, the internet offers more than just advantages. Interested parties are now much better informed about alternative products, their technical data and evaluations. In order to continue to be successful in this environment, viable solutions must be found.  Approaches to meeting this challenge include deepening customer loyalty and extending the value chain over the entire product life cycle. Greater involvement in after-sales offers this opportunity!  Our Spareparts365 electronic spare parts catalog system gives your customers easy access to your spare parts and documents through its web store functionality as part of your after-sales service. You can optimally reach your existing customers and benefit from a stable source of income and high margins in after-sales. 

Functions

1. Efficient Search

A digital catalog enables a quick and precise search for the required spare parts. Users can use filters and search functions to find the parts they are looking for, which speeds up the entire procurement process. Suitable search criteria include material numbers, designations, classifications, serial numbers or VIN numbers.  The integration of these search criteria into the digital catalog enables a highly individualized and precise search for spare parts, which in turn significantly increases the efficiency of the procurement process. 

• Material number : Enables direct identification and ordering of a specific spare part based on its unique material number.
• Serial number : The ability to search by serial number enables parts to be precisely assigned to specific machines or system components.
• Year of construction : SpareParts365 offers the option of filtering by year of manufacture.
• Full text : SpareParts365 filters by name or description of the spare parts. The search is made easier for users with different levels of expertise.
• VINnumber : Vehicle Identification Numbers are used to identify and order parts specifically for a particular vehicle.

2.Actuality  

Digital catalogs can be easily updated to reflect changes in product ranges or spare parts availability. This ensures that customers always have access to the latest information.  A high-performance and integrated editorial system enables the provision of information online and offline, as well as the direct use of existing data from CAD, PLM, PDM or ERP.  The combination of these functions not only ensures rapid updating of the digital spare parts catalog, but also seamless integration with other company systems and the inclusion of information from various sources. With SpareParts365, your Digital Information Twin becomes a reality. 

• Available online and offline : SpareParts365 is available both online and offline. Access all information at any time, even in environments with a limited internet connection.
• CAD, PLM, PDM veya ERP : Integration with other company systems such as computer-aided design (CAD), product lifecycle management (PLM) and enterprise resource planning (ERP) makes it easier to automatically update the catalog when changes are made to the product portfolio or business processes.
• Fast editing system : Our efficient editorial system makes it possible to make updates and changes to the catalog quickly. The information is always up to date. You and your customers have access to the latest product and availability data.
• PDF Integration : The ability to process PDF documents using Optical Character Recognition (OCR) enables the integration of information from existing documents or technical drawings into the digital catalog.

3. Information 

Better product information: Digital catalogs make it possible to provide comprehensive information on spare parts, including technical specifications, images and possible applications. This helps to make it easier to select and order the right parts. 

The graphical representation of assemblies can be done via 2D illustrations with pixel or vector formats, e.g. using exploded views. Alternatively, 3D model data can be used directly, in which the exact installation location of a part is visible. Textual information in the form of assembly structure and part designations is also helpful, as is the link to associated technical documents. 

The integration of these functions into the digital spare parts catalog helps to ensure that users not only have access to comprehensive product information, but that this information also provides targeted support for every service activity. 

• 2D, 2D+ ve 3Ddisplay  : The ability to display spare parts in 2D and 3D allows users to view the parts in perspective or in space. This facilitates accurate identification and visualization of parts, which is particularly helpful to ensure that the selected part is the right one for the installation location.
• Document integration : The option of integrating additional documents directly into the digital catalog makes the service technician’s work easier. Operating, maintenance and repair instructions directly linked to the relevant assembly provide comprehensive information for every work step.
• Exploded drawing : Exploded drawings allow users to visualize the composition of a product in individual parts. This function enables a detailed view of the spatial arrangement of components, which facilitates assembly and disassembly.
• Assemblies and components : Structuring information on assemblies and individual components makes it easier to navigate through complex product hierarchies. Users can focus on specific parts and obtain detailed information on the required assemblies.

4.Usability 

User-friendliness: Digital catalogs are generally designed to be user-friendly. Intuitive navigation makes it easier for customers to find their way around the catalog, which increases efficiency and customer satisfaction. 

• Intuitive editing system: The intuitive editing system makes it easy to update and maintain the catalog content, resulting in the prompt and precise provision of information.
• Customizable and scalable : High customizability allows companies to adapt the catalog to their specific requirements and brand guidelines, further enhancing the user experience.
• Portal solution for customers, partners and service personnel  Designed as a comprehensive portal solution, the catalog offers specific access for customers, partners and service personnel. This enables personalized interaction according to the different requirements and needs of the user groups.
• Multilingual : Support for multiple languages makes the catalog easier to use for international customers and promotes a global reach.
• Graphical operation : The integration of graphical operation, including hotspots in 3D or 2D representations of components, enables visual, interactive exploration. This simplifies the identification and selection of parts, which is particularly relevant for customers, partners and service personnel.

5. System integration 

Integration with other systems: Digital spare parts catalogs can be seamlessly integrated into other business systems, such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM). This enables a smooth connection between different company processes. 

• Highly flexible plug-in interface  : The highly flexible plug-in interface enables easy customization and integration of additional functions or extensions, as well as connection to third-party systems, e.g. via web services. 
• *Directories and documentation  : The integration of directories and documentation improves data consistency and enables holistic access to all relevant company information. 
• Connection to external shop systems : The integration of a B2B shop system enables direct ordering from the catalog. Alternatively, a connection to external shop can ensure consistent handling of order processes. 
• Interfaces for pre-systems : Interfaces to pre-systems such as CAD, PLM, ERP (e.g. SAP, proALPHA) ensure seamless data transfer and synchronization to ensure a consistent information base. 
• Automatic export from ERP : An automatic export from ERP facilitates the updating of data in the spare parts catalog and ensures a synchronized information base. 

6. Shop system 

Integrating a shop system into a digital spare parts catalog offers a variety of benefits that can improve efficiency and user experience. Here are some of the key benefits. The integration of a shop system into the spare parts catalog thus contributes to efficiency, consistency and customer satisfaction, which can benefit both companies and end users. 

• Direct ordering option : Users can place orders directly from the spare parts catalog without having to switch between different platforms. This speeds up the procurement process considerably. 
• Consistent product information  : The integration ensures that the product information in the catalog and in the shop system is consistent. This avoids confusion and errors caused by inconsistent information. 
• Easy order management : The integration enables seamless management of orders within the same system. This makes it easier to track, update and manage orders and purchase orders. 

Sustainable success with SpareParts365 

When customers receive products or services that exactly meet or exceed their requirements, this leads to higher customer satisfaction. Satisfied customers are more likely to maintain long-term relationships and generate positive word of mouth.